Delivery and Returns Policy

Enjoy shopping online with our convenient and hassle free delivery and returns

Delivery Policy

Outside Sports is pleased to be able to offer FREE nationwide delivery throughout New Zealand on orders over $100 NZD* and FREE International delivery to over 35 countries on orders over $100 NZD*. We also offer a completely FREE click and collect service. 

*Please note that large / oversized items are excluded from the free shipping offer but can be collected for free via click and collect. 

If you have any questions about shipping costs for large / oversized items please contact our customer service team who will be more than happy to help: +64 (0)3 441 0074 (7 days 9am-5pm UTC +12) or info@outsidesports.co.nz

New Zealand Delivery

Express Delivery Exclusions:

• > Express delivery is available to most locations throughout New Zealand, however, customers on the New Zealand Rural Delivery Postal route should allow an additional 3 working days for delivery.
• > Express delivery timescale is based on orders placed before 3pm (New Zealand time), for orders placed after 3pm please allow an additional day for delivery.
• > Express delivery is not available on public holidays.
• > Express delivery is not available on international delivery.

Important notes:

• > These timeframes are subject to product availability. In the unlikely event that an item or all of the items in your order are no longer available we will contact you to notify you of the delay and offer alternative products if applicable. If an item cannot be dispatched you will not be charged for this item.
• > If any issues arise which mean we are unable to meet these timeframes we will let you know as soon as possible.
• > If you fail to receive your parcel within 7 days of dispatch within please notify us by email – info@outsidesports.co.nz . We will lodge a missing parcel claim for your item(s). 
• > For more information about click and collect please click here. 

International Delivery

International Economy Courier Delivery Exclusions:

• > International Courier delivery is available to most locations throughout Australia, however, customers on the Australian Rural Delivery Postal route should allow an additional 3 working days for delivery.
• > We reserve the right not to ship to some countries.
• > International Courier delivery timescale is based on orders placed before 3pm (New Zealand time), for orders placed after 3pm please allow an additional day for delivery.
• > Express International delivery is not available on public holidays.

Important notes:

• > These time frames are subject to product availability. In the unlikely event that an item or all of the items in your order are no longer available we will contact you to notify you of the delay and offer alternative products if applicable. If an item cannot be dispatched you will not be charged for this item.
• > If any issues arise which mean we are unable to meet these timeframes we will let you know as soon as possible.
• > If you fail to receive your parcel within 30 days of dispatch please notify us by email – info@outsidesports.co.nz . We will lodge a missing parcel claim for your item(s). Please contact customs for your parcels destination country first to ensure your parcel isn’t being held for clearance. > For more information about click and collect please click here. 
• > For more information about click and collect please click here.

Delivery of large / oversized items

Large and oversized items have an additional freight fee which varies by product. Please check the individual product page to see if the item(s) you are ordering are considered large / oversized and are therefore subject to an additional freight fee.

Large / oversized item(s) are sent by courier and are tracked door to door. We only charge you what the courier charges us for shipping large / oversized items. For delivery timescales on large / oversized items please see the tables above. 

Please note that it may not be possible to ship large / oversized items to all countries. If you have a question about shipping a large / oversized item to a country outside of New Zealand or Australia please contact our customer service team who will be happy to help: info@outsidesports.co.nz

We may be able to arrange a store pick up for large / oversized items. If you would like to find out more about a store pick up for your item(s) please contact us: +64 (0)3 441 0074 (7 days 9am-5pm UTC +12) or info@outsidesports.co.nz

Presents and Gift Service

Giving a gift is easy!  We'll gift wrap and send a card, all free of charge. Simply include your message in the special instructions box on the checkout page.  If you have a special date in mind, don't forget to include this in the instructions for delivery.

Returns and Exchanges Policy

At Outside Sports we strive to build long-term relationships with each and every one of our customers. We can only accomplish our mission if you are happy with the products you buy from us. So, we’ve created a guarantee that takes any risk out of shopping from Outside sports. We guarantee to refund your money or exchange any item that you aren’t 100% satisfied with, it’s that simple.

If you are not 100% satisfied with the item(s) you have received, you can return the item(s) to us for a refund or for an exchange within 60 days from the date the item(s) were dispatched.

To return an item for an exchange or refund please return your item(s) along with the bottom portion of your packing slip with the details completed, or a note attached with your details and if you would like to receive an exchange or a refund. Please note that delivery charges are non-refundable.

Please be aware that returned items must be in their original, unworn condition with all original packaging/labels attached and be accompanied by your proof of purchase. Unfortunately, for hygiene reasons, we aren’t able to accept returns on undergarments. We will, of course, always meet our obligations under the Consumer Guarantees Act.

Please return goods to:   

Att: Judy Knight

PO Box 1156

Queenstown NZ 9348

We’ll do our best to ensure your exchange/refund is handled quickly, to ensure there are no delays with processing your exchange/refund please ensure that you complete the return slip on the packing slip or include your details with any returned item(s). Outside Sports are not able to accept responsibility if your returned item(s) are lot in transit therefore we recommend that you use a postage service that provides tracking and delivery to the door.

Please contact our friendly customer service team if you have any other questions regarding delivery, exchanges or returns: +64 (0)3 441 0074 (7 days 9am-5pm UTC +12) or info@outsidesports.co.nz