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Shipping & Returns

Enjoy Shopping Online with Our Convenient Shipping Options!

 FREE DELIVERY !

• New Zealand on orders over $100 NZD*
• Australia on orders over $300 NZD*
• Rest the world on orders over $500 NZD*
Click & Collect service in our stores on all orders


 100% SATISFACTION GUARANTEE 

• 60 DAY Hassle-Free Return Policy
• Tax (GST) Free on all International Orders

TIMEFRAMES

The delivery timeframe varies based on your location and type of delivery choice.
New Zealand delivery: the timeframe is estimated from 1-5 working days.
International delivery: the timeframe is estimated from 4-21 working days.

These time frames are subject to product availability. Please note that due to COVID-19 disruptions, there may be a delay in delivery time.

 

Please, Note:

• In the unlikely event that an item or all of the items in your order are no longer available, we will contact you to offer alternative products if applicable or organise a refund.
• If you fail to receive your parcel within 30 days of dispatch please notify us by email – info@outsidesports.co.nz. We will lodge a missing parcel claim for your item(s). Please contact customs for your parcels destination country first to ensure your parcel isn’t being held for clearance.

 

*Large/oversized items are excluded from the free shipping offer but can be collected for free via Outside Sport’s click and collect service.

If you have any questions about shipping costs for large/oversized items please contact our customer service team, who will be more than happy to help: +64 3 441 0074 (7 days 9 am-5 pm UTC +12) or info@outsidesports.co.nz

New Zealand Delivery

Delivery Type Item(s) Included Timescale For Orders Totalling Delivery Cost (NZD)

Standard Delivery Tracked

All Outside Sports products, excluding large/oversized items

2-5 working days

Under $100 NZD

$5.99

All Outside Sports products, excluding large/oversized items

2-5 working days

Over $100 NZD

FREE

Click & Collect

All Outside Sports products

2-5 working days

Any

FREE

International Delivery

Delivery Type Item(s) Included Countries Timescale For Orders Totalling Delivery Cost (NZD

Standard International Delivery*

*This is not a tracked service

All Outside Sports products, excluding large/oversized items

Australia

7 - 21 working days

Under $300 NZD

$20

All Outside Sports products, excluding large/oversized items

Australia

7 - 21 working days

Over $300 NZD

FREE

All Outside Sports products, excluding large/oversized items

Rest of the world*
(country exceptions below)

5-14 working days

Under $500 NZD

$40

All Outside Sports products, excluding large/oversized items

Rest of the world*
(country exceptions below)

5-14 working days

Over $500 NZD

FREE

Economy Courier

International Delivery (Tracked)

All Outside Sports products, excluding large/oversized items

Australia

4-7 working days

Any value

$40

All Outside Sports products, excluding large/oversized items

Rest of the world*
(country exceptions below)

4-7 working days

Any value

$60

Large / Oversized items only

Please contact us

5-14 working days

Any value

Please contact us

* Country exceptions: we do not ship to the following countries - China, Greece, Hungary, Indonesia, Italy, Malaysia, Portugal, Russia

Delivery of Large/Oversized Items

Large and oversized items have an additional freight fee which varies by product. Please check the individual product page to see if the item(s) you are ordering is considered large/oversized and are therefore subject to an additional freight fee.

Large/oversized item(s) are sent by courier and are tracked door to door. We only charge you what the courier charges us for shipping large/oversized items.

Please note that it may not be possible to ship large/oversized items to all countries.

Large/oversized items are excluded from the free shipping offer but can be collected for free via Outside Sport’s click and collect service.

If you have any question about large/oversized item delivery please contact our customer service team who will be happy to help: +64 (0)3 441 0074 (7 days 9 am-5 pm UTC +12) or info@outsidesports.co.nz

 

Presents and Gift Service

Giving a gift is easy! We'll gift wrap and send a card, all free of charge. Simply include your message in the special instructions box on the checkout page. If you have a special date in mind, don't forget to include this in the instructions for delivery.

 

60 DAY Hassle-free RETURN!

At Outside Sports, we strive to build long-term relationships with each and every one of our customers. We can only accomplish our mission if you are happy with the products you buy from us. So, we’ve created the 60 DAY Hassle-Free Return Policy.
If you are not 100% satisfied with the item(s) you have received, you can return the item(s) to us for a refund or for an exchange within 60 days from the date the item(s) were dispatched. It’s that simple.

To return an item for an exchange or refund, please return your item(s) along with the bottom portion of your packing slip with the details completed, or a note attached with your details and if you would like to receive an exchange or a refund. Please note that delivery charges are non-refundable.

Please be aware that returned items must be in their original, unworn condition with all original packaging/labels attached and be accompanied by your proof of purchase. Unfortunately, for hygiene reasons, we aren’t able to accept returns on undergarments.

 

PLEASE RETURN GOODS TO:  

Att: Judy Knight

PO Box 1156

Queenstown NZ 9348

 

We’ll do our best to ensure your exchange/refund is handled quickly. To ensure there are no delays with processing your exchange or refund, please ensure that you complete the return slip on the packing slip or include your details with any returned item(s).

Outside Sports are not able to accept responsibility if your returned item(s) are lost in transit, therefore we recommend that you use a postage service that provides tracking and delivery to the door.

Please contact our friendly customer service team if you have any other questions regarding delivery, exchanges or returns: +64 (0)3 441 0074 (7 days 9 am - 5 pm UTC +12) or info@outsidesports.co.nz