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Terms & Conditions

Outside Sports Online Store

The terms and conditions stated here are the terms and conditions issued by Outside Sports Ltd (Outside Sports), and together with the Shipping, Returns & Exchanges Policy and the Privacy & Security Policy documented on this website, they cover the terms and conditions of use for the website and all online properties accessible from this website.

Use includes visits to the website, purchases on the website, joining the Outside Sports database, loyalty program and promotions run by Outside Sports. By using our website, you agree to these terms and conditions in their entirety. Please read these terms and conditions carefully.


Changes to Our Terms and Conditions

Outside Sports reserves the right to modify, alter or update these terms and conditions at any time and without notice. The terms and conditions can be viewed from the link at the bottom of any page on the Outside Sports Website.


Website Content

The Outside Sports website is intended to provide general information about Outside Sports and the products and services we offer. While we make every effort to supply accurate information on this site, occasionally, errors and omissions may occur. When using this site, you are solely responsible for any actions you take in reliance on the content on or accessed through this site.

Outside Sports does not accept any liability, direct or indirect, for any loss or damage which may result, directly or indirectly, from content on this site. Outside Sports reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by law, Outside Sports makes no representations, warranties, or guarantees, express or implied, concerning the merchantability, fitness for purpose, freedom from computer bugs or viruses, accuracy or availability of this website or any other website.


Pricing Shown on

All prices and delivery charges listed on are in New Zealand Dollars (NZ$) and are shown inclusive of New Zealand GST. All prices are correct when published. Please note that we reserve the right to alter prices and delivery charges at any time for any reason. If this should happen after you have ordered a product, we will contact you before processing your order. Please note that online and in-store pricing may differ.

This site contains a large number of products. It is always possible that, despite our best efforts, some of the products on this site may be incorrectly priced. If we discover an error in the price of the products you have ordered, we will inform you in writing of this error, and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions.


Links to Third-Party Websites

The Outside Sports website has some links to third party websites. Third-party links are provided for your convenience and do not imply that Outside Sports checks, approves or endorses the third-party website. Outside Sports is not responsible for the availability of these links, the content on third party sites, or their privacy and security policies. Outside Sports is not liable for any loss or damage that may arise from your use of third-party websites via links from the Outside Sports website.


Shopping Online from Outside Sports

1) Payment Options

We currently accept Visa, Visa Debit, MasterCard, American Express, PayPal and Bank Deposits. All credit card transactions are processed using a secure online payment facility.

2) Registering

When registering or shopping online on the Outside Sports website, all of your details are secure. Your details are only used for the fulfilment of the transaction. When you register during the checkout process on the Outside Sports website, by using the Register button or in an Outside Sports store, you will benefit from receiving regular emails containing offers and promotions about Outside Sports products and services. Your billing and shipping address details will be saved for future online purchases from Outside Sports.

3) Your Contract with Us

When you place an order with Outside Sports, you are making an offer to buy goods. We will send you an order confirmation by email to confirm that we have received and accepted your order. This indicates that a contract has been made between us. If you are paying by credit card, we will take a payment authorisation from you when we accept your order. The actual payment will be taken when your order is dispatched. If you have chosen to pay by PayPal, the funds are held by PayPal until the items are dispatched. If you are paying by bank deposit, your item(s) will only be dispatched once the cleared funds have been received into Outside Sports chosen bank.

If an item you have ordered is not dispatched for any reason, payment will only be taken for the items dispatched.

If no items in your order are dispatched, we will not complete the payment that has been authorised, and the payment will be released to the account it originated from once your bank has expired the payment authorisation. Please note this timescale varies depending on your bank. In any instance, when not all of your order is shipped, we will contact you to advise that the goods are no longer available.

Outside Sports reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for any commercial, business or resale purposes. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

Please note that you may only purchase products from this site if you are at least 16 years old.

4) Products

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products, and your products may vary slightly from those images.

5) Loyalty Programme

Please note that bicycles, electronics, rental items, and workshop products and services are not eligible for our Loyalty Programme. This means that you will not earn any loyalty points for purchases or bookings related to these products and services.

Your Security

Your security is important to us. You can help to protect your details from unauthorised access by logging out each time you finish using this website. This is particularly important if you are accessing this website from a public or shared computer.

All payments via the Outside Sports website are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. We use the secure Hosted Payment page solution from DPS (Direct Payment Solutions) to process online transactions. DPS is also certified AIS and PCI Level 1 compliant. Outside Sports does not store your credit card details.


Access to Outside Sports Website

You may connect to the Outside Sports website by HTTP requests using a web browser. When doing so, you agree not to disrupt, modify, or interfere with our website or services, including associated software, hardware, and servers. You also agree not to modify or otherwise use any content or service on the Outside Sports website for public, business, or commercial purposes. When using the Outside Sports website, you may not attempt to gain access to Outside Sports website servers by any means; you also agree not to use this website in any inappropriate or unlawful way.


Intellectual Property

Outside Sports owns or is permitted to use all copyright and other intellectual property on this site and in the material published on it. Everything on this site, unless otherwise stated, is copyrighted. You may not copy or display for redistribution to third parties, or for commercial or business purposes, any portion of this site without the express permission of Outside Sports, and any such use may constitute an infringement of the owner’s rights.



This website, including any contract for the purchase of products through it, is governed by and is to be interpreted under the laws of New Zealand. You agree that the courts of New Zealand will have non-exclusive jurisdiction.


Rental Bookings

Online bookings must be paid in full to receive the online discount and any other promotions. If any other rental items are added to the booking on the collection of equipment, the same discount will be added. Additional insurance can be added in-store when you collect your equipment; the insurance covers your hire equipment against accidental damage. Full terms and conditions of the insurance can be viewed in store.



Rental bookings can be partially or fully refunded in the case of holiday cancellation and mountain closures. Please contact Outside Sports to cancel your booking.


Online Bookings

Online bookings are processed through an external agent, both Outside Sports and the agent (including their respective employees, agents, officers, and directors) exclude to the fullest extent of the law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the guest or any person associated with the guest in relation to the booked activity. All activities have elements of risk, and all guests undertaking any activity do so voluntarily and at their own risk.


Contacting Outside Sports

This website is owned and operated by Outside Sports.

You can contact us via email at We aim to reply to all enquiries within 48 hours. If your enquiry requires a more urgent reply or if you wish to talk with one of our friendly team you can call us on +64 3 441 0074 during New Zealand business hours 9 am – 5 pm Monday to Friday.