• Enthusiastic about the outdoors and adventure
• Fluent in English
• Experience selling our brands preferred but not essential
• Friendly, customer-focused attitude
• Willingness to learn and grow with the team
• Ability to work reliably and be punctual
• Comfortable working in a fast-paced environment
• Available on weekends and holidays

Please note: We do not offer staff accommodation

• Be part of a passionate, family-owned New Zealand outdoor retailer
• Work with leading outdoor, cycling, running, and ski brands
• Join a supportive and collaborative team
• Enjoy a varied role with opportunities to learn multiple aspects of the business
• Staff discounts and bonus opportunities

We can’t wait to hear from you! Please email your CV and cover letter to Darren at darren@outsidesports.com.au

• Minimum 1 year of outdoor retail experience and 1 year of administration or relative experience.

• Proficiency in Shopify, Bike Rental Manager (BRM), Cin7 and Xero.

• Experience with purchase orders and invoices; receiving and processing stock; stock takes and transfers.

• Experience with banking/financial administration, online order picking, packing and dispatch, courier coordination and ordering store supplies.

• Strong technical outdoor product knowledge across waterproof outerwear, insulation, footwear, snow goggles and helmets, climbing gear, packs, tents etc.

• Knowledge of leading outdoor brands such as Patagonia, Arc’teryx, The North Face, On and Salomon, or similar premium brands.

• Strong organisation, accuracy, communication and prioritisation skills; able to multitask calmly in a busy environment.

• Positive, professional, customer-focused and reliable; able to work independently and as part of a team.

• Multilingual skills are advantageous.

KEY RESPONSIBILITIES

Retail & Customer Service

• Welcome customers, understand their needs and provide tailored, knowledgeable advice on outdoor clothing, footwear and equipment.

• Process sales through Shopify; assist with rentals through Bike Rental Manager, store opening/closing, replenishment, promotions and events as required.

• Maintain high service standards, handle customer concerns calmly and escalate when needed.

Administration & Finance

• Process purchase orders and supplier invoices; assist with Xero administration, invoice checking and daily banking.

• Monitor and order stationery, packaging and store supplies, and liaise with suppliers and service providers.

Stock & Online Fulfilment

• Receive and check deliveries against purchase orders, identify discrepancies or damage, and maintain accurate Cin7 inventory.

• Conduct stock takes, transfers, top-ups and replenishment; keep storage areas organised and accessible.

• Efficiently pick, pack and dispatch online orders, prepare shipping documents and coordinate courier collections and delivery issues.

Rentals & Seasonal Services

• Manage hiking equipment rentals in BRM, including stock taking, preparing, issuing, receiving and inspecting equipment; explain rental terms and safety requirements and report missing or damaged items.

• Assist with seasonal services such as fishing licence sales and NZSKI Superpass processing, and provide local outdoor information when required.

Presentation, Teamwork & Safety

• Maintain high visual merchandising and store presentation standards, including displays, window merchandising and tidy shop-floor/back-stock areas.

• Develop product knowledge through training; support other departments and take ownership of tasks, communicating proactively with the team.

• Follow company policies, health and safety, emergency and security procedures; report hazards/incidents promptly and only operate equipment when trained or authorised.

• Maintain professional appearance and confidentiality, communicate availability and absences, attend required training/meetings and undertake other reasonable duties as directed.

PERSONAL ATTRIBUTES

Highly organised and detail-oriented, confident with technology and technical outdoor products, adaptable between customer-facing and administrative work, proactive and solutions-focused, and committed to excellent service and teamwork.

We can’t wait to hear from you! You can either send your CV and cover letter to Jess at jess@outsidesports.co.nz or drop them off in person at our Queenstown store

• Enthusiastic about the outdoors and adventure
• Fluent in English & Mandarin
• Experience selling our brands preferred but not essential
• Friendly, customer-focused attitude
• Willingness to learn and grow with the team
• Ability to work reliably and be punctual
• Comfortable working in a fast-paced environment
• Available on weekends and holidays

Please note: We do not offer staff accommodation

• Be part of a passionate, family-owned New Zealand outdoor retailer
• Work with leading outdoor, cycling, running, and ski brands
• Join a supportive and collaborative team
• Enjoy a varied role with opportunities to learn multiple aspects of the business
• Staff discounts and bonus opportunities

We can't wait to hear from you! Please email your CV and cover letter to Jay at jay@outsidesports.co.nz, or bring them in store.

• Provide outstanding customer service, including personalised support for Chinese-speaking customers.
• Greet customers, answer questions, and assist with product selection.
• Offer knowledgeable recommendations based on customer needs, particularly for hiking, camping, running and climbing.
• Process sales transactions accurately and efficiently using Shopify.
• Maintain a clean, organised and visually appealing retail space.
• Stay informed on current product lines, promotions and outdoor trends.
• Translate product descriptions and signage when needed (Mandarin/English).
• Support inventory restocking and merchandise displays.
• Picking and packing e-commerce sales from the Arrowtown store.
• Assist with in-store events, live demos and group shopping experiences for tourist groups.

• Language Skills: Proven fluency in Mandarin Chinese and English.
• Strong interpersonal and communication skills.
• Passion for outdoor activities (bike, snow and trekking).
• Existing knowledge with outdoor gear and apparel.
• Retail or customer service experience, a minimum of one year is required.
• Ability to work flexible hours, including weekends and holidays.
• Team player with a friendly, professional attitude.
• Cultural sensitivity and ability to connect with international clientele.

Preferred Qualifications

• Experience with POS systems;  Shopify and our Shopify e-commerce software and our inventory management software Cin7 Omni.
• A degree or a post secondary school qualification in economics or finance would be an advantage.
• Experience serving Chinese tourists or international shoppers.
• Knowledge of Chinese payment systems (e.g., Alipay, WeChat Pay, UnionPay).
• Familiarity with Chinese travel habits and preferences in retail.

What We Offer

• Training in outdoor gear and customer service best practices.
• Opportunities to grow within the company.
• A fun, dynamic team passionate about the outdoors and cultural diversity.
• Being part of a company which is a member of 1% for the Planet to support our natural playground.

Please submit your resume and a brief cover letter outlining your interest in the role and your experience serving Chinese-speaking customers to our manager Jay Woon at jay@outsidesports.co.nz

As Retail 2IC, you will be a key member of the Te Anau management team. Working alongside the Store Manager, you will have delegated responsibility for important areas of the business, including:

• Daily store operations and operational standards
• Sales performance and achievement of store targets
• Staff procurement, leadership, coaching and development
• Customer service and customer experience
• Maintaining relationships with suppliers, determining product mix
• Inventory and stock management
• Visual merchandising
• E-commerce fulfilment and operations
• Tracking budgets and store targets
• Verify orders, invoices & credit notes accurately
• Creation of promotional marketing for the store
• Hiking rental operations
• Shopify POS and store systems
• Health, safety and loss prevention
• Daily cash, audits and operational procedures

You will be expected to take ownership, make decisions and solve problems rather than simply wait for direction.
The successful candidate will become a trusted member of the management team
and will have a real opportunity to influence the continued growth and development of the Te Anau business.

YOUR RESPONSIBILITIES

Lead the Team
• Lead and motivate the retail team on a daily basis.
• Allocate staff and resources according to customer demand and business priorities.
• Coach team members in sales, product knowledge and customer service.
• Champion recruitment, onboarding and training.
• Provide regular feedback and contribute to staff performance management.
• Maintain a positive, professional and accountable team culture.

Drive Sales
• Work to achieve and exceed sales targets.
• Monitor daily sales performance and communicate priorities to the team.
• Identify opportunities to increase sales, conversion and average transaction value.
• Coach staff in effective selling and customer engagement.
• Provide feedback to General Manager on customer trends, product performance and local market opportunities.

Manage Store Operations
• Ensure the store operates efficiently and professionally every day.
• Coordinate opening and closing procedures, cash handling and daily operational requirements.
• Ensure company policies and procedures are followed.
• Maintain high standards of presentation, cleanliness, security and health and safety.
• Make operational decisions within your delegated authority.
• Resolve customer and operational issues promptly and professionally.
Manage Stock & Merchandising
• Maintain accurate inventory using Cin7 Omni.
• Monitor stock levels and coordinate replenishment.
• Assist with receiving, transfers, stock counts and inventory accuracy.
• Identify stock discrepancies and work to resolve them.
• Provide feedback to our Business Buyers on product demand, stock levels
and customer requirements.
• Maintain excellent visual merchandising and product presentation.

Manage Transaction & Credit Records
• Process customer exchanges and credits accurately in Cin7.
• Verify orders, invoices, returned products, quantities and prices.
• Complete credit notes, refunds, exchanges and stock adjustments.
• Update order and fulfilment statuses in both systems as required.
• Ensure all transactions are accurate, authorized and properly recorded

Support Our Growing E-Commerce Business
Our e-commerce business is growing rapidly, and Te Anau is becoming an increasingly important fulfilment location.

You will:
• Coordinate and oversee e-commerce picking and packing.
• Allocate staff resources to fulfil online orders.
• Ensure orders are picked accurately and efficiently.
• Ensure products are checked and securely packed.
• Coordinate dispatch and courier collection.
• Assist with returns and inventory maintenance.
• Work closely with our E-Commerce Manager to improve fulfilment efficiency and customer service.

Hiking Rental
You will also oversee the day-to-day operation of our hiking rental business, including:
• Reservations and customer collections.
• Equipment returns and condition checks.
• Equipment cleaning and preparation.
• Rental stock management.
• Staff training and customer safety briefings.
• Maintaining high standards of customer service and equipment presentation.

We are looking for someone who is:

• An experienced retail professional with previous leadership or management experience.
• Commercially minded and motivated by achieving sales results.
• Confident leading and developing a team.
• Comfortable making decisions and taking responsibility.
• Highly organised and able to manage multiple priorities.
• Customer focused with excellent communication skills.
• Passionate about outdoor activities and technical outdoor products.
• Comfortable working with POS, inventory and other business systems.
• Physically capable of handling stock and cartons when required.
• Flexible and available to work weekends, evenings and public holidays as required.
• Professional, positive and reliable.
• High computer literacy, confident in a wide range of design and data-driven software
Experience in outdoor retail, sporting goods, tourism or another specialist retail environment would be highly regarded.

• Be part of a passionate, family-owned New Zealand outdoor retailer
• Work with leading outdoor, cycling, running, and ski brands
• Join a supportive and collaborative team
• Enjoy a varied role with opportunities to learn multiple aspects of the business
• Staff discounts and bonus opportunities

Please send your CV and a short cover letter explaining why you’d be a great fit for the role to john@outsidesports.co.nz

• Fluent in English
• Multilingual skills preferred
• Experience selling our brands is essential
• Strong customer service and communication skills
• Friendly, customer-focused attitude
• Enthusiastic about the outdoors and adventure
• Ski boot fitting knowledge or experience beneficial
• Reliable, punctual, and able to manage priorities
• Comfortable working in a fast-paced retail environment
• Available to work weekends and public holidays

Please note: We do not offer staff accommodation

• Be part of a passionate, family-owned New Zealand outdoor retailer
• Work with leading outdoor, cycling, running, and ski brands
• Join a supportive and collaborative team
• Enjoy a varied role with opportunities to learn multiple aspects of the business
• Staff discounts and bonus opportunities

We can’t wait to hear from you! You can either send your CV and cover letter to Davide at davide@outsidesports.co.nz or drop them off in person at our Queenstown store