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Frequently Asked Questions

Find the most frequent asked questions about Outside Sports. If you feel we may have missed something, don't hesitate to contact us.

Online Shopping

How can I get updates on new arrivals or any upcoming sales?

To stay in the loop about upcoming sales, events or new arrivals, simply subscribe to our newsletter. You will find the subscribe box on any page of our website by scrolling down to the bottom. We also recommend you keep an eye on our social media channels for the latest exclusive contents! Link at the bottom of any page.

Do you offer any present and gift service?

Giving a gift is easy! We'll gift wrap and send a card, all free of charge. Simply include your message in the special instructions box on the checkout page. If you have a particular date in mind, don't forget to include this in the instructions for delivery.

Do you offer a Click & Collect service?

Yes, and it's super easy! Simply shop online as usual and add your products to your online shopping bag. Click & Collect is available on all items sold online at Outside Sports. Complete the checkout process and select the Click & Collect option for your local store under the delivery options available. For more info, see our Click & Collect page.

Can I place an order over the phone?

Yes! Our team is always happy to help and available to assist you in ordering over the phone. Just give us a call +64 (0)3 441 0074 or email us at info@outsidesports.co.nz.

I am having difficulties with my online shopping. Where can I get help?

Our friendly customer service team will be happy to assist you with your online shopping experience. Simply give us a call +64 (0)3 441 0074 or email us at info@outsidesports.co.nz.

Payment

What payment methods do you accept?

We accept all major credit cards: Visa, MasterCard and American Express, PayPal, China Union Pay, Alipay, Wepay, Afterpay and Bank Transfer payment options (New Zealand Orders Only), allowing you to shop online with the payment method of your choice.

ARE YOUR PAYMENTS SECURED?

Our website uses a secured, certified online payment gateway and all payments are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. The Outside Sports website uses the secure online payment gateway, DPS (Direct Payment Solutions) to take your payment securely online. DPS is certified AIS and PCI Level 1 compliant. All payments via the Outside Sports website are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

Outside Sports does not store your credit card details.

Shipping

What are your Delivery Timeframes?

The delivery timeframe varies based on your location and type of delivery choice.
For New Zealand delivery, the timeframe is estimated from 1-5 working days.
For international delivery, the timeframe is estimated from 4-21 working days.

These timeframes are subject to product availability. View our shipping & returns page to find out more information.

Please note that due to disruptions in flight schedules resulting from COVID-19 restrictions, there may be a delay in delivery time.

How much does delivery cost?

NEW ZEALAND: $5.99 FREE on orders over $100 NZD*
AUSTRALIA: $20 FREE on orders over $300 NZD*
REST OF THE WORLD: $40 FREE on orders over $500 NZD*

FREE DELIVERY with our Click & Collect service in our stores on all orders

For more information, visit our shipping & returns page.

*Please note that large/oversized items are excluded from the free shipping offer but can be collected for free via click and collect.

Do you deliver internationally?

Yes, we deliver to over 35 countries, and we offer free delivery to Australia on orders over $300 NZD* and free delivery to everywhere else in the world on orders over $500 NZD*.

For more information, please check out our shipping & returns page.
Please be aware that you are responsible to pay any taxes or duties on delivery to your country.

*Large/oversized items are excluded

Can I change or cancel my order?

If you'd like to change or cancel the order you have just made, please get in touch as soon as possible with our friendly customer service team by phone +64 (0)3 441 0074 or email us at info@outsidesports.co.nz.

Returns & Exchanges

What's your return policy?

"60 Day Hassle Free Returns."
We strive to build long-term relationships with each and every one of our customers. We can only accomplish this if you are 100% satisfied with your purchase. If you find that the item(s) you have ordered do not fit as well as you would like, simply return them to us for an exchange or refund.
We offer a 60 day no fuss returns policy, and we guarantee to refund your money or exchange any item that you aren't 100% satisfied with. It's that simple.

To find out more about returns and exchanges, visit our shipping & returns page.

I bought a Sale or Clearance item. Can I return it?

Unfortunately, we do not accept returns for Sale and Clearance items unless faulty (see below our Warranty Policy). However, we're happy to offer you an exchange for another item instead.

What is Your Warranty Policy?

If you believe your purchased item may have a manufacturing defect or fault, or should the item be damaged on arrival, please call our customer service +64 (0)3 441 0074 or email us info@outsidesports.co.nz.

We will discuss with you your specific warranty claim and organise the return of the item for assessment. You are also welcome to pop into your nearest Outside Sports store with your item, accompanied by its receipt and original packaging. After the evaluation, we will get back to you, and if your item has been deemed faulty, we'll offer you a solution as appropriate.

Please note that a warranty claim can only be made if the defect or fault occurs due to a manufacturing process. The warranty periods vary between products and brands.

Products

How can I find out what's the right size for me?

To help you find the right size, simply use the handy Size Guide you can find on the product page.
It will show you the different size options available as well as size conversion charts.
If you still have any questions regarding the sizing, please feel free to contact our friendly customer service team, who are always happy to help, through our contact form, +64 (0)3 441 0074 or by email at info@outsidesports.co.nz.

How do I know if an item is in stock?

Every item listed on our website is usually in stock. However, if you want to check stock availability before proceeding with your purchase, you can give us a call on +64 (0)3 441 0074. We'll be happy to look into our stock levels and could even place an order securely over the phone for you.

Where can I find out more about a product?

You will find all detailed product information under each item following tabs: Description, Features and Technical Specification.
If you still haven't found the information you're after, feel free to get in touch with us through our contact page, +64 (0)3 441 0074 or by email at info@outsidesports.co.nz.

My Account

How do I become an Outside Sports Member?

First of all, thank you & welcome! We're delighted that you have chosen to join the Outside Sports membership, and we want to make sure you're being looked after accordingly.
Check our memberships page to learn how to create your account and find out about the many rewards you'll access.

How do I earn points, and where can I use them?

Collect points for every purchase and get rewarded with exclusive offers, discounts, gifts and more. You can redeem your points into your chosen rewards online or at any Outside Sports store.

How can I find out how many points I have?

Simply log into your online account or check directly in-store with our friendly staff.

How can I update my details?

You can easily change and update your details by logging into your online account or ask one of our friendly staff members directly in the store.

Contact & Feedback

I need help, how can I contact you?

Our friendly customer service team will be happy to assist you with any of your requests. You can contact us through our contact page, by phone +64 (0)3 441 0074 or email us at info@outsidesports.co.nz.

How can I provide feedback?

Simply fill in our contact page, or email us at info@outsidesports.co.nz. We value your honest feedback and look forward to hearing from you! To find out more about who we are, you can read more on our about us page or see what our customers have to say about us by reading their feedback.

How can I apply for a job at Outside Sports?

Thanks for showing your interest in working for us! We are always looking for motivated and passionate individuals to join our growing team. If you'd like to find out more about us and join the Outside Sports Family, please head over to our careers page. We look forward to meeting you and hearing about your passions, adventures, and how your values align with our mission.

Stores

Where are your stores located?

Outside Sports counts five branches: Queenstown City Centre, Queenstown Airport, Wanaka, Te Anau and Tekapo. To find out more about each store, view our store locator page.

Gift Vouchers

Do you sell gift vouchers online?

Yes we do! Give the gift of choice with our Outside Sports Gift Vouchers, the perfect present for anyone and any occasion. The perfect gift for outdoor sports and adventure enthusiasts!

Please note that our Gift Vouchers are currently only available to spend online.

Does my voucher have an expiry date?

Outside Sports Gift Vouchers are valid for a year from the date of purchase.